Privacy Policy – Alex Rhind

Last Updated: December 2025

At Alex Rhind, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data in accordance with the Protection of Personal Information Act (POPIA) in South Africa.

By using our website or submitting your information through our forms, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following personal information:
1.1 Information you provide directly:

  • Name
  • Email address
  • Phone number
  • Delivery address
  • Project details/specifications
  • Business or company information (if applicable)
  • Images or documents uploaded for custom requests
1.2 Automatically collected information:

When you visit our website, we may collect:

  • IP address
  • Browser type
  • Device information
  • Website usage data through cookies or analytics tools
2. How We Use Your Information

We use your personal information to:

  • Provide quotations and respond to enquiries
  • Process and complete custom orders
  • Arrange delivery and installation
  • Communicate regarding order updates
  • Improve website functionality and user experience
  • Send important service or policy updates
  • Maintain internal records (invoices, job cards, documentation)
  • We do not sell or trade your information to third parties.
3. Sharing of Information

We may share your information only when necessary to:

  • Arrange delivery or courier services
  • Facilitate installations
  • Fulfil legal obligations
    Use trusted service providers for website hosting or analytics
  • All third-party providers are contractually required to protect your information and use it only for the intended purpose.
4. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information from:

  • Loss
  • Unauthorised access
  • Misuse
  • Alteration
  • Theft
  • Your information is stored securely on protected systems, and only authorised personnel have access to it.
5. Cookies & Website Tracking

Our website may use cookies and analytics tools (such as Google Analytics) to:

  • Improve user experience
  • Track website traffic and performance
  • Customise website content
  • You can disable cookies in your browser if you prefer not to be tracked.
6. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you
  • Correct or update your personal information
  • Request deletion of your information (where legally possible)
  • Withdraw consent for certain uses
  • Lodge a complaint with the Information Regulator of South Africa
  • To exercise any of these rights, contact us at info@alexrhind.co.za
7. Retention of Personal Information

We keep your information only for as long as necessary to:

  • Complete your order
  • Meet legal, tax, or accounting requirements
  • Provide after-sales support
  • After this period, data is securely deleted.
8. Third-Party Links
  • Our website may contain links to external sites.
  • We are not responsible for the privacy practices or content of these third-party websites.
9. Updates to This Policy
  • We may update this Privacy Policy occasionally to reflect changes in our processes or legal requirements.
  • Any updates will be published on this page.
10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us at: