{"id":39,"date":"2025-12-09T16:44:18","date_gmt":"2025-12-09T16:44:18","guid":{"rendered":"https:\/\/alexrhind.co.za\/?page_id=39"},"modified":"2026-01-05T09:49:33","modified_gmt":"2026-01-05T09:49:33","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/alexrhind.co.za\/index.php\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"

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Terms & Conditions –<\/strong>\u00a0Alex Rhind Custom Builds<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

Last Updated: December 2025<\/strong><\/h5>\n

Welcome to Alex Rhind. By using our website, placing an order, or requesting a quotation, you agree to the Terms & Conditions outlined below. Please read them carefully. If you have any questions, contact us at info@alexrhind.co.za.[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

1. Custom Orders<\/h5>\n

1.1\tAll items are made to order according to the client’s specifications.
\n1.2\tAfter a design or quotation is approved, production begins, and changes are not easily accommodated.
\n1.3\tAny changes requested after approval may result in additional costs or extended lead times.
\n1.4\tCustom orders are non-refundable unless defective under the conditions outlined in Section 7.[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

2. Quotes & Pricing<\/h5>\n

2.1\tAll quotations are valid for 14 days from the date issued.
\n2.2\tPrices may vary based on material availability, custom specifications, and installation requirements.
\n2.3\tA deposit (usually 50%) is required before work begins. Production will not commence without payment.
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3. Payments<\/h5>\n

3.1\tPayments can be made via EFT or any of the methods listed on our invoice.
\n3.2\tFinal payment is due before delivery or installation.
\n3.3\tOrders will only be released once full payment has been received and reflected in our account.
\n[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

4. Lead Times<\/h5>\n

4.1\tLead times vary depending on material availability and project complexity.
\n4.2\tEstimated timelines will be provided, but are not guaranteed.
\n4.3\tWe will notify you if delays arise due to suppliers, weather, or unforeseen circumstances.[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

5. Delivery & Nationwide Installations<\/h5>\n

5.1\tWe deliver and install anywhere in South Africa.
\n5.2\tDelivery and installation fees vary by location and project size.
\n5.3\tClients must ensure that access to the installation site is safe and suitable.
\n5.4\tIf a delivery attempt fails due to inaccessible property or the client’s absence, additional fees may apply.[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

6. Wood & Epoxy Disclaimer<\/h5>\n

6.1\tWood is a natural material; colour, grain, and slight imperfections may occur. These variations are not defects.
\n6.2\tWood expands, contracts, and changes with climate \u2014 this is normal.
\n6.3\tEpoxy resin may have natural curing variations. Small air bubbles or colour shifts are not considered defects.
\n6.4\tAll products should be used and stored in appropriate indoor or outdoor conditions, as outlined in our care guidelines.[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

7.\tReturns, Repairs & Warranty<\/h5>\n

7.1\tDue to the customised nature of our products, returns are not accepted unless the item is defective.
\n7.2\tA 3-month quality warranty applies to structural issues caused by poor construction.
\n7.3\tDamage caused by misuse, water exposure, incorrect cleaning, weather conditions, or neglect is not covered.
\n7.4\tRepairs outside of warranty can be arranged at an additional fee.
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8. Customer Responsibilities<\/h5>\n

8.1\tPlease provide accurate measurements and design requirements.
\n8.2\tEnsure correct installation access and site preparation.
\n8.3\tFollow all care instructions provided for wood and epoxy maintenance.[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

9. Intellectual Property<\/h5>\n

9.1\tAll designs, photos, and content on this website are the property of Alex Rhind.
\n9.2\tClients may not reproduce, copy, or sell our designs without written permission.
\n[\/et_pb_text][et_pb_text _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

10. Privacy Policy<\/h5>\n

10.1\tYour personal information is used solely for communication, quoting, delivery, and order fulfilment.
\n10.2\tWe do not sell or share your information with third parties unless required for delivery purposes.
\n[\/et_pb_text][et_pb_text ul_position=”inside” ul_item_indent=”33px” _builder_version=”4.27.5″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″]<\/p>\n

11. Limitation of Liability<\/h5>\n

11.1 We are not responsible for:<\/p>\n

    \n
  • Damage caused by incorrect use or care delays outside our control<\/li>\n
  • Inaccurate measurements provided by the client<\/li>\n
  • Weather-related damage to outdoor installations<\/li>\n

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    12. Changes to Terms<\/h5>\n

    Terms & Conditions may be updated at any time. Changes will be posted on this page.[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

    Terms & Conditions –\u00a0Alex Rhind Custom BuildsLast Updated: December 2025 Welcome to Alex Rhind. By using our website, placing an order, or requesting a quotation, you agree to the Terms & Conditions outlined below. Please read them carefully. If you have any questions, contact us at info@alexrhind.co.za.1. Custom Orders 1.1 All items are made to […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"\n

    <\/h3>\n\n\n\n
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